Products:

    -All of the goods are made according to original specifications with quality guaranteed. we offer only high quality only to you with box, card, keychain, extra laces,etc.. All shoes are brand new in their original packing unless otherwise noted. We have woman US size from 5 to 8.5 and man US size from 8 to 13, including half sizes.

    -Most products listed on our website are available and have stocks here.

    Minimum order:

    -The minimum order is not limited We sell bulk purchases as well as single pair of shoes. For wholesale, we offer 10-18% discount depending on quantity of items.

    Shipping:

    -The shipping always after full payment for any orders.the tracking number will be given to buyers for check up the status of their orders.

    -If the items which you would like are in stock,we will send your goods within 24 hours ,after you pay; and if some products are out of stock for the moment,we will advise you to chang them into other items,in order that you can receive your right items as soon as possible.

    - Item are very fast and safety delivery by air express like EMS, TNT, UPS and DHL except you specify, we can delivery within 24 hours upon receiving your payment.

    -We does not accept COD.

    -Please ask all questions before purchasing your items.

    Price:

    -All prices listed on the site including shipping cost.

    -All prices on the www.urbanhotsale.com website are small order only, If you order more than 100/pairs, please contact us by email.

    Return/Exchange:

    -We only offer store credits on shoes that are brand new and in the condition that we sent them to you.

    -Some unexceptable reasons for exchange are: I don't want the shoes anymore, I ordered the wrong size or color, colors of shoes are darker or lighter thanpictured,shoes do not fit.

    -Acceptable Reasons for exchange: Wrong shoes or size sent, factory defect on shoes,mistake on www.urbanhotsale.com part.

    -The buyer is responsible for ALL shipping charges back to us.If you do not ship it back to us for inspection, we cannot offer you credit and an exchange.

    -Customers must fill out our Return/Exchange form within 5 days of recieving shoes to get an exchange on the shoes.

    -If your shoes are accepted for exchange we will notify you with instructions on how to mail it back to us.

    Security :

    -We takes every precaution to protect our users' information. When you submit sensitive information via the website, your information is protected both online and off-line. When our registration form or order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Our employees are regularly notified and reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment. If you have questions about the security of our website, email us at urbanhotsale@yahoo.com.cn